Lifecycle Services & Support

Our U.S.-based support team is available 24/7, 365 days a year to address issues quickly and minimize downtime. We provide both remote diagnostics and onsite emergency service to ensure your system gets back online fast.

Contact us at techsupport@pwdus.com or (972) 704-2120 to discuss how we can help.

Whether you need a critical part or spare component, or an entire inventory of recommended spare parts, we have access to a large inventory of OEM and aftermarket replacement parts for conveyors, AS/RS, sortation systems, and more. Our team ensures you get the right part - fast - so you can avoid extended downtime. Please contact us for all your parts needs at partsquotes@pwdus.com.

From troubleshooting to parts replacement, we support all systems under warranty to ensure you get the most from your equipment. Let us handle the warranty process so you can focus on operations.

As your business grows, your systems should evolve with it. Our Lifecycle Services team offers hardware and software upgrades to extend the life of your equipment and increase productivity. We evaluate your system’s performance and recommend cost-effective updates to meet changing operational demands.

Protect your investment with our customizable Preventative Maintenance Programs. Regular inspections, performance assessments, and component replacements keep your systems running at peak efficiency—while reducing the risk of unexpected breakdowns.

We offer annual service agreements that provide customers reduced cost support and access to our team immediately.  Annual agreements are customized to your system and support needs.