A Sammons Warehouse Solutions Company
Protect your investment with our customizable Preventative Maintenance Programs. Each program is tailored to your equipment, environment, and operational goals. Quotes are supplied upon request and based on system size. Included are routine inspections, performance evaluations and early detection of wear, misalignment, and component fatigue. Benefit from reduced emergency service calls, extend equipment life and lower total cost of ownership.
Regular inspections, performance assessments, and component replacements keep your systems running at peak efficiency—while reducing the risk of unexpected breakdowns.
As your business grows, your systems should evolve with it. Our Lifecycle Services team offers hardware and software upgrades to extend the life of your equipment and increase productivity. We evaluate your system’s performance and recommend cost-effective updates to meet changing operational demands.
Whether you need a critical part or spare component, or an entire inventory of recommended spare parts, we have access to a large inventory of OEM and aftermarket replacement parts for conveyors, AS/RS, sortation systems, and more. Our team ensures you get the right part – fast – so you can avoid extended downtime. Please contact us for all your parts needs at partsquotes@pwdus.com.
Safety is the foundation of a high-performing warehouse. Our comprehensive warehouse safety audits and inspections help identify risks, ensure regulatory compliance, and protect your people, equipment, and operations.
We evaluate critical infrastructure—including rack systems, conveyors, and material handling equipment (MHE)—to uncover hazards before they impact productivity or safety.
We offer annual service agreements that provide customers reduced cost support and access to our team immediately. Annual agreements are customized to your system and support needs.
Our warehouse rack inspections are designed to assess structural integrity, safety compliance, and long-term performance:
Our conveyor system and MHE audits evaluate operational safety, functionality, and equipment condition:
Each warehouse inspection includes:
Rack damage is one of the most common—and most overlooked—safety risks in warehouse operations. Our warehouse rack repair services are designed to quickly restore structural integrity, improve safety, and minimize disruption to your daily operations.
We provide efficient, compliant rack repair solutions that extend the life of your racking system — often without the need for full replacement.
Our experienced team delivers a full range of industrial rack repair services, including:
Our team handles every step with care, so you can focus on productivity, not logistics.
Timely rack repair helps warehouses:
Our rack repair process is streamlined for speed, safety, and accountability:
One trusted partner with deep expertise in automated warehouse systems
Let’s Build a Stronger Operation with ONE PARTNER. ONE PROGRAM. TOTAL LIFECYCLE SUPPORT. Contact us at techsupport@pwdus.com or (877) 235-7741 to discuss how we can help.
System warranty begins when our business turns the system over to the customer for Beneficial Use or six months after equipment is delivered to site, whichever occurs first.
Remote technical support provides diagnostics and troubleshooting via dial-up, VPN, email, and phone.
Standard support hours are Monday through Friday, 8AM-5:00PM Central Time.
Support provided outside of the standard support hours is available at an additional cost and billed at the applicable after-hours rates as outlined in the 24/7 Technical Support rate chart.
During this health check, we will walk your facility with you and check for the following:
Support includes:
L1 – Critical >> Operation halted.
1) A problem causing production work to stop and no alternative is available
2) Safety risk identified
3) Damage Incurred
4) Significant risk of lost business opportunity or competitiveness
Response Time: 15 – 30 minutes
L2 – Serious >> Operation significantly impacted.
A suspected or actual problem has been identified and impacting operations
Response Time: 30 minutes – 1 hour
L3 – Moderate >> Operation intermittently impacted.
A suspected or actual problem has been identified and may not be functioning correctly
Response Time: 1 – 2 hours
L4 – Minor >> Operation not impacted.
A suspected or actual problem has been identified and may not be functioning correctly or properly documented.
Response Time: Within 1 – 2 business days
L5 – Informational >> Operation is not impacted.
A request has been submitted for information or future follow-up and is not time-critical.
Response Time: Within 10 business days
Our experts are able to perform a Peak Readiness Check as a separate preventative maintenance service to evaluate overall system operation and parts needs. Service includes:
Each check concludes with a detailed assessment report that outlines findings, risks, and clear, actionable recommendations to keep your operation running safely, reliably, and efficiently. Quotes are supplied upon request and based on system size.
Customers often struggle with operator knowledge and maintenance practices.
Training services
Delivery formats
